Manage TIDE Users
This page includes instructions for adding, editing, and uploading records for user accounts in TIDE.
Manage User Details
You can view and modify information about a user's TIDE account—as long as the user is below your role in the hierarchy and is in your district or campus.
To view and edit user details:
From the Users card, select Manage. The Manage User page appears.
Search for the user. For information about the search process, you can review Search for Records.
To open the record for editing, select (do not right-click) the Row Actions menu button
and then choose Edit. The user details page appears.
If your user role allows it, modify the user's details as required.
Note: You cannot edit the user's email address. Instead of creating a new user account, contact your Help Desk to have them associate a new email address with the existing user. This ensures that most data connected with the user stays intact.
From the Users card, select Manage. The Manage User page appears.
Search for the user. For information about the search process, you can review Search for Records.
To open the record for editing, select (do not right-click) the Row Actions menu button
If your user role allows it, modify the user's details as required.
Note: You cannot edit the user's email address. Instead of creating a new user account, contact your Help Desk to have them associate a new email address with the existing user. This ensures that most data connected with the user stays intact.
Optional: Add additional roles for this user by selecting Add Another Role. Another section appears under the other role(s), and you can assign the role there.
Optional: Delete roles by selecting Delete in the section with the role you want to remove.
Select Save. A pop-up displays.
In the pop-up, do one of the following:
a. Select Continue to return to the search results.
b. Select Dashboard to return to the TIDE Dashboard.
Add User Accounts
To add a user account, the user’s role must be lower in the user role hierarchy than your role. Also, you can add only users to institutions that you can access. For example, district-level users can create campus-level accounts for campuses within their own district.
To add a user account:
From the Users card, select Add. The Add User page appears.
Enter an email address for the new user.
Tip: Check the email address before moving on because the email address cannot be edited after you leave this screen.
Select Next. Additional fields appear.
If the user is not in TIDE, all text boxes are empty, except Email.
If the user is already in TIDE, the text boxes have pre-filled information that includes any required attributes. If you are not in the same district or campus as the user, the user’s assigned roles for those institutions do not display. You can add the user to more roles, though.
Enter the user’s first name and last name.
Optional: You may also enter the user’s phone number.
In the User's Role section, select the role you want to assign this user from the Assign Role dropdown. Then select the district, and campus if applicable, for that role and user.
Optional: Add additional roles for this user by selecting Add Another Role. Another section appears under the first role, and you can assign the role there.
Optional: Delete roles by selecting Delete in the section with the role you want to remove.
Click Save. A pop-up displays.
In the pop-up, do one of the following:
a. Select Continue to add another user on the Add User page.
b. Select Dashboard to return to the TIDE Dashboard.
TIDE adds the account and sends the new user an activation email from DoNotReply@cambiumassessment.com.
Note: If a user does not receive the initial activation email, contact the Help Desk so the email can be re-sent.
Add, Edit, or Delete Users through File Uploads
If you have many users to add, edit, or delete, it may be easier to perform those actions through file uploads. This task requires familiarity with composing comma-separated value (CSV) files or working with Microsoft Excel.
For complete instructions about uploading files, you can review Uploading Records. This topic contains information specific to uploading users.
Warning: You cannot edit the user’s email address through an upload. Instead of creating a new user account, contact Texas Testing Support to have them associate a new email address with the existing user. This ensures that most data connected with the user stays intact.
To upload user accounts:
From the Users card, select Upload. The Upload Users page appears.
Select Download Template to access all templates.
Download a template and save it.
Fill out the template, then upload it to TIDE.
Follow the steps in the wizard to complete the upload. If you need more guidance for the upload process, refer to Uploading Records.
Check the results of the upload by performing a search.
Users who had not previously been set up in TIDE will have been added in TIDE.
Users who already had accounts set up in TIDE will have had their accounts modified with the updated content from the upload.